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FAQ’s

Frequently Asked Questions

We’ve answered our most frequently asked questions! But if you don’t find the answer you need, feel free to reach out to us via our CONTACT page.

General Information

Q. Who can buy from Complete Cafe Services?

We sell all our products to businesses and general consumers alike.

Q. Do you Price Match

Yes. We will always attempt to price match competitors pricing on the same product. Moreover, we are not just box movers, our service will be remembered long after the price.

Q.Do you offer warranty on coffee machines and grinders?

Yes! We offer a 12-month warranty on all new and demonstrator coffee machines and grinders purchased through us. Second hand equipment has a 3-month warranty applied.

 

Payment

Q. Do you have finance options available?

We have many finance options available to suit almost everyone’s needs including Silverchef and Zip Pay.

Q. What payment methods do you accept?

In addition to our finance options, we accept PayPal, visa, MasterCard, cheque and direct deposit.

Q. Do you have credit terms available for wholesale customers?

Yes, we offer 30-day credit terms for our valued wholesale customers, however this can be negotiated for companies who pay bi-monthly.

NOTE:

PURCHASER OBLIGATIONS: where the purchaser has paid a deposit for equipment and wishes to cancel the order, CCS may repossess and re-sell the equipment without being liable to the purchaser and recover from the purchaser by way of liquidated damages an amount, up to the greater of:
(i) 10% of the total price of the equipment; or
(ii) all damages suffered by the Dealer through or because of the default including any loss of profit, shortfall in the re-sale of the equipment (if applicable) and reasonable expenses and costs incurred due to the default.

(iii) We can not always offer deposit refunds on customized equipment.

 

Delivery

Q. Can I decide what time my order gets delivered?

Unfortunately, we cannot allocate delivery times to couriers and therefore deliveries are made at the courier’s discretion. But this is usually between 9 am and 5 pm Monday to Friday.

Q. Can I pay when my order is delivered?

We are unable to offer payment upon delivery options. We require payment to be made in full prior to the dispatch of goods.

Q. How much is delivery?

Delivery costs associated with website orders are calculated at checkout. We are happy to provide free delivery to all machine purchases over $1000 Australia wide.

 

Machine Care

Q. How Often Should I Back-flush my Machine?

Domestic manual coffee machines should be back flushed using the premium espresso power once a week, or once every kilo of coffee, depending on which comes first. Commercial Coffee Machines should be back-flushed daily.

Q. How Often Should I Service my Machine?

You should get your domestic coffee machine serviced once every year to ensure all the filters and parts are functional. Our general service also includes a boiler check to ensure there is no calcium build up that could damage your machine. We recommend commercial coffee machines are serviced every six months.

Q. What Water Should I Put Through my Machine?

This depends on the boiler and components in your machine. We have filters specifically designed for Stainless steel or Copper boilers, please contact us for more information. Or visit our “Water Filtration” page.

Q. How Often Should I Descale my Machine?

If you have a manual coffee machine, you should not descale this yourself. Manual coffee machines require the boiler to be drained correctly to avoid residue, being stuck in the heat exchange. Putting descaling solution through manual coffee machines risks damaging your machines element or contaminating your coffee. Descaling your automatic machine should be done every three months if you are using filtered water. If you are using tap water, we recommend descaling your machine every two weeks or as per the manufacturers instructions. Keep in mind Australian water is much harder than European water, so more the better.

Q. What do I do if my machine has an issue?

You can contact our friendly team for assistance on (08) 8338 0600.

 

Machine Service & Repairs

Q. Do I need to book my machine in for a service?

For domestic machines, you do not need to book your machine in. Domestic Saeco and Delonghi machines are serviced at our Glenunga branch. All other machines are serviced at our Unley branch. So you can bring your machine in at your convenience during our opening hours. For commercial machines, it is optimal to book.

Unley: 9-5 Monday to Friday

Glenunga: 9-5 Monday to Friday, 9-1 Saturdays

Q. Can you come to me to service my machine?

We do not leave our workshop to service or repair Domestic coffee machines or grinders. But for commercial machines, our team can come to you at a time that suits your businesses needs.

Q. Do you offer warranty on repairs?

Yes! We offer a three-month parts warranty on all repairs.

Q. Can I Void my Warranty?

Yes. If you tamper with, or a misuse a product you can void your warranty. Therefore, it is best to contact an authorised repairer if you have machine issues.

Q. What brands of machines do you work on?

At Complete Cafe Services, we work on a large range of domestic and commercial coffee machines such as.

  • Expobar
  • Bezzera
  • Wega
  • Astoria
  • La Marzocco
  • Slayer
  • Isomac
  • Lelit
  • Profitec
  • Delonghi
  • Saeco
  • Rocket
  • Gaggia
  • La Pavoni
  • CREM
  • Bellezza
  • Kees Van Der Western
  • Fiamma
  • La San Marco
  • San Remo
  • Synesso
  • Dr Coffee
  • Coffee Queen
  • Bianchi
  • HLF
  • EversysQ. Do you also Service & Repair Grinders?
    Yes! Our skilled technicians work on a variety of grinders including, but not limited to.
  • Compak
  • Mythos
  • Macap
  • Eureka
  • Wega
  • Mazzer
  • Anfim
  • Mahlkoenig
  • Lelit
  • Baratza Sette
  • Profitec