Frequently Asked Questions
No, you can bring your machine into the relevant branch anytime that suits you within our opening hours. If you are unsure or have not booked a machine with us before, please call ahead and we will advise you of where to go.
We do not service and repair all makes and models, so best to check before coming to one of our stores.
Unley: 9-5 Monday to Friday.
Glenunga: 9-5 Monday to Friday and 9-1 Saturdays.
A typical assessment and service for a single boiler HX machine is around $300, and $350 for a dual boiler. Speciality machine’s are POA (typically $500 +) Main factors that consequently influence the associated service and repair costs are: age of the machine, service history, method of use, and water quality.
Resulting from these factors, there is no way to give an exact quote prior to our technicians assessing the machine. We have a pricing policy that means our technicians will carry out work to the value of $300 plus 10% margin, if the assessment reveals further parts and labour required for the service/repair, then they will quote it up accordingly and contact you prior for approval.
A general service typically involves the assessment of the machine’s overall condition and functionality. We insulation test all machines. We drain and descale both hydraulic circuits (brew/steam) replace the associated annual service parts specific to that make/model. We disassemble all group head assemblies and service/repair the associated components i.e group seals/screens.
All steam and hot water assemblies are disassembled and serviced. All pressure and flow controls are tested and adjusted accordingly. All machine’s are bench tested thoroughly prior to being returned to the customer.
Commercial: We prioritise commercial machines and will assist you as soon as possible, we understand that coffee machines are a cafes livlihood.
Domestic: Depending on the type of machine, our average turnaround time is 3-7 days. Part availability is the other main factor that may result in slight delays. Domestic coffee machines are placed into a first come first serve queue. When you drop your machine into us you will be informed of the average expected turn around at that time.