Shipping policy
We aim to have all orders to be processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been fulfilled and is ready for shipment on our end. 

As most goods are manufactured outside Australia, we are experiencing some industry delays for some products. Please allow reasonable time for us to fulfil your order should delays occur. If for any reason, a product is unavailable within a reasonable time frame, we will contact you to offer a refund or the option of waiting for your order to arrive. Complete Cafe Services holds no responsibility or liability for delays out of our control, including but not limited to freight agent delays. 

Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

We offer free shipping on individual items exceeding the value of $1000 Australia wide. Should you live in a remote area, or in an area where standard shipping costs do not apply, or for some larger and/or heavier items, we reserve the right to contact you and request payment of freight. While the company will absorb reasonable freight increases, we will not absorb an increase which inhibits the value of the sale.  

In-store pickup
You can skip the shipping fees with free local pickup at either 45 Charles Street Unley SA 5061 or 525 Portrush Road Glenunga SA 5064. After placing your order and selecting local pickup at checkout, your order will be prepared. We will send you an email or call you when your order is ready along with instructions on which site the order is to be collected from. 

Our in-store pickup hours are 9am to 5pm Monday to Friday. Please have your order confirmation email with you when you come.
 
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. We endeavour to add tracking information to every order, however, please contact us at accounts@cafeservices.com.au or via the websites contact page should you wish to obtain an update. As some items may be out of stock in our warehouse, occasionally we may have to drop-ship an order directly to you. Please allow reasonable time for us to obtain a tracking number from our suppliers in this instance. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at accounts@cafeservices.com.au with your name and order number, and we will look into it for you.

No, you can bring your machine into the relevant branch anytime that suits you within our opening hours. If you are unsure or have not booked a machine with us before, please call ahead and we will advise you of where to go.

We do not service and repair all makes and models, so best to check before coming to one of our stores.

Unley: 9-5 Monday to Friday.

Glenunga: 9-5 Monday to Friday and 9-1 Saturdays.

A typical assessment and service for a single boiler HX machine is around $300, and $350 for a dual boiler. Speciality machine’s are POA (typically $500 +) Main factors that consequently influence the associated service and repair costs are: age of the machine, service history, method of use, and water quality.

Resulting from these factors, there is no way to give an exact quote prior to our technicians assessing the machine. We have a pricing policy that means our technicians will carry out work to the value of $300 plus 10% margin, if the assessment reveals further parts and labour required for the service/repair, then they will quote it up accordingly and contact you prior for approval.

A general service typically involves the assessment of the machine’s overall condition and functionality. We insulation test all machines. We drain and descale both hydraulic circuits (brew/steam) replace the associated annual service parts specific to that make/model. We disassemble all group head assemblies and service/repair the associated components i.e group seals/screens.

All steam and hot water assemblies are disassembled and serviced. All pressure and flow controls are tested and adjusted accordingly. All machine’s are bench tested thoroughly prior to being returned to the customer.

Commercial: We prioritise commercial machines and will assist you as soon as possible, we understand that coffee machines are a cafes livlihood.

Domestic: Depending on the type of machine, our average turnaround time is 3-7 days. Part availability is the other main factor that may result in slight delays. Domestic coffee machines are placed into a first come first serve queue. When you drop your machine into us you will be informed of the average expected turn around at that time.

We check industry prices regularly and whenever we find a lower price for an identical product, we do our best to drop our price so we stay the most competitive.

Where you find a competitor's price lower on an identical product that we sell, we
will do our best to price to price match or lower our advertised price, where it is reasonably feasible to do so and as determined by us.

That is, for the sake of clarification, we do NOT guarantee or obligated to price match any product with a competitor, but recommend to contact us for this request.

Even if the lower priced identically stock item matches, we will not price match on the following, among others:

1. Sale, clearance, refurbished, second hand, display stock items or items sold as part of a bundle offer;
2. In store non-stock or out of stock items;
3. Commercial / trade buyers;
4. Liquidated sale;
5. Price error, mistake or misprinted by either us or the competitor;
6. Special offers; and/or
7. Cashback, voucher, coupon.

We reserve the right to limit sales to reasonable retail quantities. All matters are also subject to our Terms and Conditions (Ts & Cs).